It is a platform to help companies automate sales, internal and external customer service, marketing campaigns and much more.
With us you can increase your sales capacity and therefore improve your results. Moreover, you will do so while reducing costs.
Our chatbots are able to interact with users to take orders, make purchases, execute transactions, serve customers, take turns or consume content among other uses, all through a text or voice conversation.
Yes, with our platform you can connect bots or multiple support agents to a variety of text and voice channels for sales, customer service, internal support and more. You can also do mass communications, push and one-to-one messaging, for creative and innovative campaigns.
Yes, on our platform the service can be provided 100% by people, 100% by bots or by bots and people. This last type of operation is called hybrid, and can be answered by both the bot and the agent.
Our platform can connect with multiple text and voice channels, either directly or through the API. Also, it can be included within Android and iOS apps as native, with notifications and data interaction shared with the App. If you want to know more about our channels click here.
Yes, with Botmaker you can automate your Facebook, Instagram and Twitter wall. You can also connect multiple agents simultaneously to centrally manage your social media from one place, our platform. In addition, can integrate Facebook Messenger and Twitter direct messages. Soon you will be able to do the same with Instagram Messaging, as we have been selected as an official Instagram partner to participate in the beta launch of the Instagram Messaging API.
SYes, you can integrate a bot with different systems, such as payment systems or geolocation. In addition, you can create call to actions in your intentions within your bot and connect it to your servers to send emails, connect CRMs and much more.
We also share data with our clients' systems when required by the bot services using different authentication methods and levels.
The price of the platform consists of an initial set-up fee and a monthly fee which is calculated on the basis of the number of messages.
You can see our plans on the pricing page. Botmaker with WhatsApp has an additional one-time setup fee of $99 USD to install and create the account.
Then the monthly cost will be the value of the platform plan. To find out more click here.
The payment method varies depending on the service contracted. We accept credit cards and bank debit cards*, it's quick and easy to sign up for Botmaker!
*Please ask for payment methods depending on the service contracted.
Yes, with Botmaker you can automate comments on your Facebook, Instagram and Twitter wall. You can also connect multiple agents simultaneously to centrally manage your social media from one place, our platform. In addition, you can integrate Facebook Messenger and Twitter direct messages.
Soon you will be able to do the same with Instagram Messaging, as we have been selected as an Instagram partner to participate in the beta launch of the Instagram Messaging API.
Yes, it is possible to automate replies on your Facebook, Instagram and Twitter wall with a bot. Also, you can connect multiple agents simultaneously with our platform.
This will depend on each social network. Specifically for Facebook you must be an administrator of the page you want to connect. While on Instagram you must have a business account or creator.
EOn our platform you can do the integration yourself as it is very easy and you don't need to know anything about development.
The integration can be done by yourself, as it is very easy. For this, you must have an account on the Botmaker platform - do it now!
On both Facebook and Instagram you can connect multiple accounts to the same bot. In the case of Twitter you can only integrate 1 account.
It will be charged per user per day, just like any other channel. In other words, the first reply to a comment on social networks by the company opens a 24-hour window of unlimited incoming and outgoing messages with that user during that period of time
Yes! Botmaker was selected as an Instagram partner to participate in the beta launch of the Instagram Messaging API.
When this functionality is massively released to the market, you will be able to connect your Instagram account and manage your conversations from our platform.
At the moment, this functionality is not mass-accessible. However, you can prepare to be ready when it is released.
The requirements are:
Now you can automate comments on your Instagram wall at no cost.
Instagram Messaging is for sending direct messages. Whereas, Instagram Wall is for commenting on your posts. With Botmaker you can now integrate Instagram Wall at no cost.
The integration with Botmaker will be free of charge and responses will be charged as a normal chatbot conversation.
SYes, we are one of the largest Facebook Marketing Partners (FMP) in Latin America. We are an official WhatsApp Solution Provider. In addition, we were selected as an Instagram partner to participate in the beta launch of the Instagram Messaging API.
Botmaker is an official WhatsApp Solution Provider. We begin by opening a special WhatsApp account called Whatsapp Business Platform. It is not the same as the WhatsApp that people have on a phone, it's a version of WhatsApp that is installed on servers to be connected to systems in which you will be able to send and receive messages using Botmaker directly.
WhatsApp's interface for interacting with other systems, such as Botmaker in this case, is referred to as an API (Application Program Interface).
In short, we create the Whatsapp Business Platform account for you. We can also give you access to the platform, from which you can send and receive messages, connect multiple agents to respond simultaneously on the same number and create sophisticated bots with artificial intelligence.
In addition, this type of account allows you to add company information to the profile, include the branding and get a verified account, to attain more credibility and provide a sense of assurance to your customers.
WhatsApp has 3 products, among which there is no WhatsApp Business or Enterprise.
The first is the individual WhatsApp, which is the one we all use on our phones.
The second WhatsApp is called WhatsApp Business, and is the same as the one for individuals but is aimed at small businesses from a single phone. It allows some additional options such as business phone number, profile pictures and opening hours. But, it is still an app from a single phone.
The third is the one we provide at Botmaker and is called Whatsapp Business Platform. This version is not installed from a phone, but on servers to be used by multiple agents and bots. It can only be provided by an official WhatsApp Solution Provider.
At Botmaker we are an official WhatsApp Solution Provider. This version can be integrated with the chat and bot platform we also call Botmaker.
Yes, we are an official WhatsApp Solution Provider. This allows us to create official Whatsapp Business Platform accounts and manage them directly.
If you want to open a Whatsapp Business Platform account, please contact our sales advisors by clicking here.
In order to open an account you must be an official registered business and have a Facebook Business Manager ID created and verified, which must be sent to our activations team. If you don't know where to find the Business Manager ID go to the question "What is the Facebook Business Manager ID, where can I find it?
Learn about all the requirements in the question "What do I need to open a Whatsapp Business Platform account".
The activation process then consists of 4 stages, each requiring review and approval by WhatsApp Inc. and Botmaker's core team.
If your account meets all the requirements, opening a new account can be completed in as little as 3 days. if for some reason you need to make corrections during the process, it can delay the validation process.
Para poder crear una cuenta debes:
The Whatsapp Business Platform account must always have a phone number associated with it. However, as it is not an app that is installed on a phone, the phone number can be landline or mobile. If the number is from a mobile phone, it is important that it does not have a WhatsApp account of any operational type. Ideally, that phone number should not have had any active WhatsApp accounts in the last few months.
When we create the account, you will receive a call or SMS from WhatsApp Inc. to that number (landline or mobile) with an activation code. With this code we validate the account and the number is associated with the Whatsapp Business Platform account.
On the other hand, if it is a landline number, it should not be connected to any type of automated attendant or audible response unit.
Please note that, WhatsApp Inc. does not allow service portability of an activated Whatsapp Business Platform line. So, that number cannot be used for WhatsApp Business or the regular WhatsApp application afterwards.
Yes, you can have multiple Whatsapp Business Platform accounts, use them separately or connect them together to the same customer service team and bots.
Some Botmaker customers use a single customer service team with numbers in several Latin American countries. That is, they have a local number in each country, but a contact centre with dozens of customer service agents and bots answers centrally.
TPlease note that WhatsApp Inc. does not allow service portability of activated Whatsapp Business Platform lines. This means that this number cannot be reused for WhatsApp Business or the WhatsApp consumer application.
Facebook Business Manager is a platform created for businesses to manage their Facebook assets. The Business Manager ID is the business manager identification number of your Facebook Business Manager.
To find your Business Manager ID click here. Then select your business, there you will see and be able to copy your Business Manager ID.
Log in to the security center of the Facebook business manager, where you can see the verification status of the business.
You can start the business verification process in the security center of the Facebook Business Manager. There you will also be able to see the verification status of the business. During the verification process, the business admin account is checked to ensure that it belongs to a real business or organization. If you want to know more about this, click here.
The Whatsapp Business Platform account setup costs $99 USD, which is a one-time fee to install and create the account.
If you contract Whatsapp Business Platform and Botmaker, the monthly cost will be the value of the platform plan. To see our plans click here.
On the other hand, if you only sign up for WhatsApp, the monthly cost will be $149 USD for 3000 users for 24-hour chats. If you exceed this number, you will be charged $0.025 USD per additional user.
At Botmaker we are a Zendesk partner and we have an integration that allows you to connect WhatsApp with Zendesk.
Here's how it works: customers write from their WhatsApp and operators receive the messages in Zendesk and reply to them from there.
Learn more about our plans with Zendesk.
You can also integrate it with other platforms. We provide customized solutions, tell us about your project and the platforms you use so we can help you. Contact Botmaker.
WhatsApp Inc. does not allow service portability of an activated Whatsapp Business Platform line. That number cannot be used for WhatsApp Business or the regular WhatsApp application afterwards.