Connect bots to Facebook Workplace in your company
Main Features
CONNECT FACEBOOK WORKPLACE
Channel integration through Workplace Custom App.
Automation of groups, rooms, chats.
A bot or agents responding in real time on Workplace.
Possibility to segment conversations by topic.
Filters, tags, and more for your conversations.
Analytics for human capital management.
BOTS
Automation of complete flows, campaigns, customer service, sales, and internal help desk..
Time and resource optimization.
Instant answers 24/7.
Creation of customized bots for each need through intents.
Proprietary artificial intelligence.
Connection to more than 20 text and voice channels.
Integration with other platforms, CRMs, payment systems, geolocation, delivery, and translation.
MULTIPLE AGENTS
Multiple agents responding simultaneously.
Possibility of segmenting chats by topic.
Refer chats to the appropriate team.
Filters, tags, and much more for your conversations.
Visual alerts for conversation status.
Centralization of agents and channels in one place.
Possibility of hybrid operation.
INTEGRATIONS
Connect Workplace to different systems such as:
Trello
JIRA
Asana
Zoho CRM
Zoho connect
Zendesk
Salesforce
RDStationPlatform
Construtor de Vendas
SuccessFactors
HR PROCESSES
With Botmaker, you will be able to manage and automate issues like:
Selection process: receipt of resumes, first contact, initial questions to candidates.
Information about benefits. Onboarding.
Holiday-related questions and holidays reservation.
Calendar, agenda and meeting room management
Staff support.
Information on your company's values and culture.
SECURITY
Comprehensive traffic monitoring, with service defense against DDoS attacks on the infrastructure.
Enabling geolocation control and application-based defense for SQLi and XSS attacks.
Implementation of IP blocking and permission lists.
Compliance with EU data protection law.
Global Google Platform technology and infrastructure with customized security policy configurations
ARTIFICIAL INTELLIGENCE
Proprietary Artificial Intelligence engine with machine learning.
Cognitive language comprehension, designed to understand Spanish and its idioms.
Interpretation of user intents through the use of text or voice.
Possibility of bot customization.
METRICS AND ANALYTICS
Real-time dashboard with reports on the activity of your agents, sessions, and conversations.
Report configurator with filters for customization.
Data connection with Business Intelligence solutions from the API or with specific downloads.
Analysis capability of team performance and communication with your customers.
Mercado Libre at Workplace with Botmaker
10.5M
users
99%
adoption
62.514
queries solved
What they say about their experience with us
Excellent experience with the platform
The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.
The most intuitive and simple platform for building bots
Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialog flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot's functionalities.
Botmaker brings us closer to our customers
The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent.
