Have a bot and multiple customer service agents connected on Telegram through Botmaker
Respond instantly and segment conversations Build valuable conversations and improve your customer service Improve your reputation among customers and prospects with automation
Chat with Telegram users on Botmaker with a bot and multiple customer service agents.
Main Features
CONNECT TELEGRAM
Self-service channel integration in just 5 steps.
A bot or agents responding in real time in chat
Possibility to segment conversations by topic.
Message forwarding to the appropriate team.
Filters, tags and much more for your conversations.
BOTS
Automation of complete flows, campaigns, customer service, sales and internal help desk.
Optimization of time and resources.
Instant answers 24/7.
Creation of customized bots for every need through intents.
Proprietary artificial intelligence.
Connection to more than 20 text and voice channels.
Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.
MULTIPLE AGENTS
Multiple agents responding simultaneously.
Possibility to segment conversations by topic.
Chat forwarding to the appropriate team.
Filters, tags and much more for your conversations.
Visual alerts for the conversations status.
Centralization of agents and channels in a single place.
Possibility of hybrid operation.
MARKETING ENGINE
Sending of push notifications to capture leads and generate campaigns.
Creation of innovative and bot-optimized campaigns.
Bots customized through intents for each campaign.
Automatic registration of new opportunities and leads.
Tools for direct communication with the public of interest.
Everything centralized on our platform.
SECURITY
Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
Enablement of geolocation control and application based-defense against SQLi and XSS attacks.
Implementation of permission lists and IP blocking.
Compliance with the European law of data protection.
Global Google Platform technology and infrastructure with custom security policy settings.
METRICS AND ANALYTICS
Dashboard in real time with reports on the activity of your agents, sessions and conversations.
Report configurator with filters for customization.
Data connection with Business Intelligence solutions from the API or with specific downloads.
Ability to analyze the performance of your teams and the communication with your customers.
ARTIFICIAL INTELLIGENCE
Proprietary Artificial Intelligence engine with machine learning.
Cognitive language understanding, designed to understand Spanish and its idioms.
Interpretation of user intents through the use of text or voice.
Possibility of bot customization.
INTEGRATIONS
Through APIs with other Chat, CRM and Social Media platforms.
With payment systems, geolocation, delivery and translation.
Access through API.
Reports with Google Data Studio.
Access to BI and Data Warehouse.
Plataforms such as Zoho connect, Salesforce and Zendesk.
What they say about their experience with us
Excellent experience with the platform
The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.
The most intuitive and simple platform for building bots
Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot´s functionalities.
Botmaker brings us closer to our customers
The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent.
