Automate your operations and sell more on Mercado Libre
With over 74 million users, it is one of the most widely used e-commerce platforms in the world.
Main Features
CONNECT MERCADO LIBRE ON BOTMAKER
Self-service channel integration in just 3 steps.
Automation of the Question and Answer section on your posts.
A bot or agents responding in real time on the after-sales chat.
Possibility to segment conversations by topic.
Chat forwarding to the appropriate team.
Filters, tags and much more for your conversations.
BOTS
Automation of complete flows, campaigns, customer service, sales and internal help desk.
Optimization of time and resources.
Instant answers 24/7.
Creation of customized bots for every need through intents.
Proprietary artificial intelligence.
Connection to more than 20 text and voice channels.
Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.
MULTIPLE AGENTS
Multiple agents responding simultaneously.
Possibility to segment conversations by topic.
Chat forwarding to the appropriate team.
Filters, tags and much more for your conversations.
Visual alerts for the conversations status.
Centralization of agents and channels in a single place.
Possibility of hybrid operation.
PRE-SALES AND AFTER-SALES
Possibility to answer each question individually.
Questions sorted by client.
Filters, tags for your conversations.
Possibility of segmenting conversations by topic.
Referral of chats to the appropriate team.
Visual alerts on the status of conversations.
Hybrid operation possible.
SECURITY
Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
Enablement of geolocation control and application based-defense against SQLi and XSS attacks.
Implementation of permission lists and IP blocking.
Compliance with the European law of data protection.
Global Google Platform technology and infrastructure with custom security policy settings.
METRICS AND ANALYTICS
Dashboard in real time with reports on the activity of your agents, sessions and conversations.
Report configurator with filters for customization.
Data connection with Business Intelligence solutions from the API or with specific downloads.
Ability to analyze the performance of your teams and the communication with your customers.
ARTIFICIAL INTELLIGENCE
Proprietary Artificial Intelligence engine with machine learning.
Cognitive language understanding, designed to understand Spanish and its idioms.
Interpretation of user intents through the use of text or voice.
Possibility of bot customization.
INTEGRATIONS
Through APIs with other Chat, CRM and Social Media platforms.
With payment systems, geolocation, delivery and translation.
Access through API.
Reports with Google Data Studio.
Access to BI and Data Warehouse.
Plataforms such as Zoho connect, Salesforce and Zendesk.
What they say about their experience with us
Excellent experience with the platform
The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to the need of our users in different queues.
The most intuitive and simple platform for building bots
Botmaker is a very powerful tool for creating chatbots. Since I started working on this topic I have seen many platforms, but none like this one. It is very easy to use, and also allows the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is very good, and serves to extend the functionality of the chatbot.
Botmaker brings us closer to our customers
The robot's ease of use and programming is extremely user-friendly. The technical support is also excellent.
