Apple Messages for Business
A conversational experience built into the Apple universe.
Offer conversational support in the Messages app, with automation, AI agents and an experience built into the Apple ecosystem, part of your customers' everyday lives.
Connect your brand with your customers on Apple Messages for Business.
Offer conversational support in the Messages app, with automation, AI agents and an experience built into the Apple ecosystem, part of your customers' everyday lives.
Native access
Customers can start conversations from touchpoints such as Maps, Safari, Siri, Search and associated websites.
Interactive conversations
Use visual resources, reply options and guided journeys to simplify every interaction.
Integrated payments
With Apple Pay, customers can complete payments during the conversation, depending on the configuration and availability of the integration.
Continuity across devices
Customers can start the conversation on iPhone and continue it on other compatible Apple devices, such as iPad or Mac.
From first contact to resolution. All in one conversation.
Connect Apple Messages for Business with Botmaker to bring automation, human support and conversation management together in one integrated operation.
Connect
Make it easy to start contact from entry points across the Apple ecosystem.
Respond
Respond to requests and keep the context throughout the customer journey.
Resolve
Help customers get their questions answered and move to the next step with less friction.
Integrate
Centralize support and connect conversations with your operation's processes.
Everything your business can do on Apple Messages for Business
Automated support
Automate support in the Messages app and keep the conversation available whenever customers need it.
- Quick answers to frequently asked questions
- Journeys tailored to each customer's needs
- Automated support at any time
Presence at Apple touchpoints
Make it easy to start a conversation when people find your brand across the services and digital channels of the Apple ecosystem.
- Access from Maps, Safari, Siri, Search and compatible associated sites
- Direct contact from the Messages app
- A familiar experience, with no need for another app
Hybrid support
Combine AI agents and a human team to deliver fast answers without losing the context of the conversation.
- Handoff to human agents when needed
- Context transfer between AI and the human team
- Centralized management in Botmaker
Interactive experiences
Enrich the conversation with visual content and interactive options that help customers choose, respond and move forward in their journey.
- Sending of compatible images, links and documents
- Quick replies and list pickers
- Guided journeys to make decisions and requests easier
Payments with Apple Pay
When enabled in the experience, Apple Pay lets customers make payments conveniently and securely during the conversation.
- Payment without leaving the conversational flow
- A more convenient shopping experience
- Integration subject to the configuration and availability of the feature
Integrations
Connect conversations with your operation to keep support and sales follow-up moving.
- Management from the Botmaker platform
- Centralized conversation information
- Connection with your team's processes
A connected operation
Integrate Apple Messages for Business into a conversational strategy that combines channels, automation, data and a human team.
- Automation and artificial intelligence
- Human team through Live Chat
- Results tracking
One conversation. Many ways to create value.
Use Apple Messages for Business to support customers at key moments in their journey, combining automation and human support.
Sales and recommendations
Help customers discover products, get their questions answered and move forward in their purchase decision through a smoother conversation.
Customer service and support
Automate answers to frequently asked questions and route the conversation to the human team when needed.
Bookings and services
Guide customers through requests and bookings, based on the systems and integrations available in your operation.
Post-sale and orders
Answer questions about purchases, deliveries and next steps, connecting the conversation with company systems when appropriate.
.png){kind=icon}
