Facebook Messengerto business
Serve, sell, and build customer loyalty on Facebook
Every page visit, campaign, and inquiry can start a conversation on Messenger. Botmaker’s AI Agents respond instantly, segment each conversation, and turn campaigns into meaningful interactions.
Why Facebook?
One of the world’s most widely used social networks, where people discover brands, compare options, and get in touch with businesses.
A massive audience.
Every conversation counts.
Always available
Customers reach out at any time. AI Agents respond in seconds, even outside business hours.
Campaigns that generate leads
Run campaigns with bots tailored to each campaign’s objectives, while automatically capturing and registering new opportunities and leads.
Integrated with your operations
Messenger connects with CRMs, payment systems, geolocation, delivery, translation, and other business platforms.
From page to purchase.
All on Messenger.
Botmaker organizes every step so no contact gets lost along the way: more sales closed, more inquiries resolved, and less workload for the team.
Attract
Messenger conversations and bot-powered campaigns generate new opportunities and leads, which are automatically recorded.
Guide
Carousels, buttons, and images showcase products and help customers find what they're looking for.
Resolve
AI Agents understand customer intent and respond instantly, 24/7, without manual intervention.
Close
When human assistance is needed, the conversation is routed to the right team to close the sale.
Everything your business can do with Facebook Messenger
All conversations in one place
Manage Messenger alongside WhatsApp, Instagram, and more than 20 channels from a single platform, without switching between tabs.
- More than 20 text and voice channels
- Filters, tags, and visual alerts
- Complete customer interaction history
Messages that show, not just tell
Use buttons, carousels, and multimedia content to guide customer choices with less text and fewer questions.
- Buttons and quick replies
- Product carousels
- Images, videos, audio, PDFs, stickers, and GIFs
Proprietary AI, trained for your business
Botmaker’s AI engine interprets what customers mean, whether through text or voice, and responds according to your rules and brand tone.
- Proprietary machine learning
- Understanding of English and its regional expressions
- Intent-based custom bots
Every inquiry reaches the right person
Set up queues by department, product, or language and let Botmaker automatically route conversations.
- Automatic topic-based routing
- Multiple agents responding simultaneously
- Hybrid operations with AI and people
Creative, optimized campaigns
Launch innovative campaigns with bots, communicate directly with your target audience, and centralize all opportunities on one platform.
- Bot-powered campaign optimization
- Intent-based custom bots
- Automatic lead and opportunity registration
Connected to your business systems
Messenger connects via API with CRMs, other chat platforms, social networks, and the tools your company already uses.
- Salesforce, Zendesk, Zoho, and other CRMs
- Payments, geolocation, delivery, and translation
- APIs, BI, and data warehouses
Enterprise-grade protection
The platform runs on Google’s global infrastructure, with security policies configured for each operation.
- Protection against DDoS, SQLi, and XSS attacks
- Allowlisted and blocked IP addresses
- SOC 2 Type II certification
Data to make better decisions
Measure conversation volume, response times, and conversions, and discover which campaigns or teams deliver the best results.
- Real-time dashboard
- Reports with custom filters
- Export to BI tools
