BOTMAKER USES GENERATIVE ARTIFICIAL INTELLIGENCE AS CHATGPT FOR SALES AND CUSTOMER SERVICE
FOR AGENTS Co-pilot: to increase agent productivity
- Respond with ChatGPT: o transfer responses in flows for customized prompts.
- Knowledge base: To train the bot with web pages, documents, and previous chat bases.
FOR ANALYSTS Design ChatGPT-aided flows for contents and triggers. Create the most frequent flows
This feature trains chatbots in a simple and fully automated way with information from different sources, such as web pages, documents and responses previously given by qualified human agents. Thus, the bots significantly expand their knowledge and understanding of business-relevant topics, enabling them to respond to customer queries with greater accuracy.
Automatic generation of responses based on prompts
Possibility to set the tone of the message
Possibility to set the maximum number of words
Inclusion of emojis
Use of variables
Test the responses the chatbot will give until they meet your needs by using the Test button found when you select Add bot response with ChatGPT.
When you click Save, the next time a conversation is generated between the chatbot and the user, ChatGPT will provide contextual responses based on previous interactions with that user.
allows agents to receive response suggestions
by ChatGPT in real time
How does it work?
Co-pilot acts as a virtual assistant for agents, providing them with ChatGPT-generated response suggestions in real time during conversations with customers. This enables agents to respond more quickly and accurately, improving efficiency and customer service quality.
How to use agent responses to train ChatGPT?
Co-pilot uses all interactions between agents and users as training data to improve its response suggestions. These are used to refine ChatGPT's generative models and thus generate continuous quality improvement in suggestions offered to agents in real time.
Shortcuts (or quick responses) allow agents to send pre-configured messages quickly during conversations with customers, improving the speed and efficiency of their responses.
Design your most frequent and important flows
Create bots and manage your conversations from flowcharts that will shape the interaction with your users.
Design conversations easily
using a main flow and different alternative flows according to your needs.