PROCESS AND UNDERSTAND MESSAGES FASTER AND MORE EFFICIENTLY, OPTIMIZING CUSTOMER CARE RESOURCES
Botmaker incorporates the new OpenAI technology, which allows agents to provide assertive, fast, and satisfactory responses.
This feature universally supports different business segments and verticals, including corporate, commercial, economic, academic, or scientific issues.
OpenAI proposes several response alternatives for the agent to select from, while the artificial intelligence engine will continue learning as more conversations take place and the technology is being used more often.
SPEED AND EFFICIENCY
Ease fast and accurate responses to common customer questions with artificial intelligence, generating better answers than humans. Save agent time and free up resources for other tasks.
IMPROVE CUSTOMER SERVICE
Provide immediate answers to customer questions. Improve customer experience and increase customer satisfaction.
24/7 CUSTOMER SERVICE
Provide answers to your customers at any time of the day, which can be useful for businesses that operate in different time zones or offer 24-hour customer service.
Humanize your conversations by adding empathy to your answers. For example, if an agent answers a query, they could say "the solution is this", while the bot in this opportunity will say "Hi Maria, I'm so sorry you have a problem but we are going to solve it. The solution may be this."
Optimize customer service with pre-defined answers:
- Provide information and answer frequent questions
- Transfer conversations to other areas
- Respond queries on products and/or services
Provide advice to your customers after completing a sale:
- Order review
- Assist with an order
- Order status
- Order shipment
- Order delivery
In the following video, our experts will teach you basic concepts for operating on the platform, such as:
1- How to use the platform.
2- Creation of chatbots in a simple and dynamic way-
3- Implementation of chatbots to automate sales and customer service processes.