• CONNECT
  INSTAGRAM

  • Self-service channel integration.
  • Automation of comments on your Instagram wall.
  • A bot or agents answering in real-time on the Instagram chat.
  • Possibility to segment conversations by topic.
  • Chat forwarding to the appropriate team, filters, tags and much more for your conversations.
    

• BOTS

  • Automation of complete flows, campaigns, customer service, sales and internal help desk.
  • Optimization of time and resources.
  • Instant answers 24/7.
  • Creation of customized bots for every need through intents.
  • Proprietary artificial intelligence.
  • Connection to more than 20 text and voice channels.
  • Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.
    

• MULTIPLE
  AGENTS

  • Multiple agents responding simultaneously.
  • Possibility to segment conversations by topic.
  • Chat forwarding to the appropriate team.
  • Filters, tags and much more for your conversations.
  • Visual alerts for the conversations status.
  • Centralization of agents and channels in a single place.
  • Possibility of hybrid operation.
    

• MARKETING
  ENGINE

  • Sending of push notifications to capture leads and generate campaigns.
  • Creation of innovative and bot-optimized campaigns.
  • Bots customized through intents for each campaign.
  • Automatic registration of new opportunities and leads.
  • Tools for direct communication with the public of interest.
  • Everything centralized on our platform.
    

• SECURITY

  • Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
  • Enablement of geolocation control and application based-defense against SQLi and XSS attacks.
  • Implementation of permission lists and IP blocking.
  • Compliance with the European law of data protection.
  • Global Google Platform technology and infrastructure with custom security policy settings.
    

• METRICS
  AND ANALYTICS

  • Dashboard in real time with reports on the activity of your agents, sessions and conversations.
  • Report configurator with filters for customization.
  • Data connection with Business Intelligence solutions from the API or with specific downloads.
  • Ability to analyze the performance of your teams and the communication with your customers.
    

• ARTIFICIAL
  INTELLIGENCE
  

  • Proprietary Artificial Intelligence engine with machine learning.
  • Cognitive language understanding, designed to understand Spanish and its idioms.
  • Interpretation of user intents through the use of text or voice.
  • Possibility of bot customization.
    

• INTEGRATIONS

  • Through APIs with other Chat, CRM and Social Media platforms.
  • With payment systems, geolocation, delivery and translation.
  • Access through API.
  • Reports with Google Data Studio.
  • Access to BI and Data Warehouse.
  • Plataforms such as Zoho connect, Salesforce and Zendesk.

Ford at Instagram with Botmaker

• 

  Excellent experience with the platform

  The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to the need of our users in different queues.
• 

  The most intuitive and simple platform for building bots

  Botmaker is a very powerful tool for creating chatbots. Since I started working on this topic I have seen many platforms, but none like this one. It is very easy to use, and also allows the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is very good, and serves to extend the functionality of the chatbot.
• 

  Botmaker brings us closer to our customers

  The robot's ease of use and programming is extremely user-friendly. The technical support is also excellent.