AI AGENTS

From automation‍
‍to delegation.

Botmaker AI Agents manage and resolve business processes end to end, with an orchestrator that coordinates them all.

Your agents don't just answer: they query systems, make decisions, execute transactions and only call in a person when it truly adds value.

Book a demoCreate free account
Orchestrator
SALES AGENT · SDR · CRM
Qualified the lead and booked the meeting with the sales team.
Bot × ai agent

A bot answers. An agent resolves.

A traditional bot follows a script and gets stuck at the first surprise. A Botmaker AI agent understands the goal and keeps going until it’s done. Switch between the two and see the difference in practice.

Traditional bot
AI Agent
BEHIND THE SCENES
Replay

AI that manages and resolves business processes end to end.

With Botmaker, there are no response scripts or triggers to define. Agents are activated by context, query your systems and keep executing until the job is done.

Orchestrator

Specialized agents coordinated in a single process. Each one handles its part; the orchestrator makes sure the flow moves forward to the result.

Human in the Loop

Human teams step in only when they add value. Agents handle the volume; people focus on strategy.

Integrates with everything

MCPs, knowledge bases, CRM, ERP, e-commerce and external applications. Agents access your systems to take action, not just to answer.

98%
correct interactions
82%
resource reduction with Human in the Loop
✓Multimodal: text, image and audio
✓No triggers or decision trees
✓Agent Developers collaborating on the same agent
✓You design the process, no coding required
Ai agent orchestrator

Each agent solves a complete need.
The orchestrator coordinates them all.

Pick an area and follow a process, state by state: who acts, in which system and where a person steps in.

PROCESS

From the first “hi” to a booked meeting

The lead arrives via WhatsApp. Agents qualify it, check the history and put the meeting on the right sales rep's calendar.

Run again
Human Agents

When a decision calls for a person, they get the full context.

Custom service teams and routing logic. The agent hands over a ready case; your team decides.

Real-time conversations
Archive, snooze and transfer
Routing by specialty
Stickers, emojis and media
The Collections Agent handed over the case with a summary, history and next step.
Botmaker · Customer service
QUEUE · FINANCE
MS
Mariana S.
WhatsApp · now
RT
Rafael T.
Instagram · 2 min
JL
Juliana L.
Webchat · 5 min
Transferred by the Collections Agent
Can I split it into 3 payments with a discount?
Hi Mariana! I approved the discount. Sending you the proposal now.
Write a message…
AGENT SUMMARY
Customer
Mariana Souza
Status
3 open invoices
Proposal
3 installments
Discount above approval limit
Approved
Agents ready to go

Where will your agents start?

Four use cases, one orchestrator. Choose where to start.

01
14 capabilities

Conversational Commerce

Automated sales on every channel: visitors become customers.

  • Engages prospects and collects lead data
  • Catalog, order and payment in the chat
  • After-sales: status, shipping and delivery
See more
02
9 capabilities

Customer Service

24/7 answers to questions and complaints, with AI-powered tech support.

  • Identifies the customer and diagnoses the problem
  • Solves most cases without human agents
  • Creates tickets and integrates with CRMs
See more
03
5 capabilities

Collaboration

Automated internal processes to empower your teams.

  • HR, payroll, hiring, facilities, legal and finance
  • Fewer operational, repetitive tasks
  • Notifications and alerts for everyone
See more
04
5 capabilities

Ad hoc project

All of Botmaker's technology, adapted to your business needs.

  • Built with our experts
  • Integrations via APIs and web services
  • SaaS: no infrastructure of your own
See more
What can the agent do?

Conversational Commerce

Automatize suas vendas em todos os canais e transforme suas visitas em clientes com agentes de e-commerce.

✕
Book a demo

AI agents, ready today.

Book a demo with the team or create a free account.

Book a DemoCreate free account

BOTS READY
TO GO

Conversational Commerce

Automate your sales on all channels and turn visitors into customers with e-commerce bots.
Try the bot here

WHAT CAN THE BOT DO?

  • Talk to prospects who show interest
  • Collect lead data for the sales team
  • Provide information and answer general customer questions
  • Make available a catalog with thousands of products within the same channel or provide a link to the desired e-commerce site
  • Review and confirm the order
  • Take orders in-branch to speed up queuing times
  • Collect through different payment systems (Mercado Pago and Paypal, among others)
  • Geolocate customers to solve queries and confirm the delivery address
  • Assign the nearest branch for pick-up orders
  • Transfer the conversation to a human salesperson
  • Provide post-sales information such as responding about order status, shipping, and delivery
  • Conduct post-sales satisfaction surveys to learn about user experience
  • Connect to chat via WhatsApp, Instagram, Messenger, Webchat, Google Business Messages, Twitter, Apple Messages
  • Integrate with e-commerce systems and CRMs to place orders and check the status for each one

Customer Service

Have a customer service bot and respond instantly 24/7 to queries and complaints. Provide technical support with IA.

WHAT CAN THE BOT DO?

  • Identify the customer, ask questions to find out who they are and record the customer support
  • Answer the most frequent questions and resolve most cases without the agents' intervention. This allows you to optimize the time and resources of your teams
  • Conduct customer questionnaires to diagnose a problem and classify the query
  • Transfer conversations to the appropriate area or specialists
  • Manage thousands of conversations with a simple-to-configure automated mapping tool
  • Create tickets in CRMs or tracking systems
  • Integrate to company´s systems to assign tasks, send messages, log cases, produce documents, send emails, generate vouchers, and any other need that requires problem resolution
  • Integrate with ticketing systems and CRMs to place orders and check the status of each one
  • Connect to talk via WhatsApp, Instagram, Messenger, webchat, Google Business Messages, Twitter, Apple messages.

Collaboration

Empower teams to enjoy the work they do every day. Automate frequently asked questions and processes through virtual assistants as a chat. Expand communication and improve teamwork culture.

WHAT CAN YOUR BOTS DO?

  • Automate frequently asked questions and processes in Human Resources, Payroll, Hiring, Facilities, Legal, and Finance.
  • Make your company's employees more efficient by avoiding operational and repetitive tasks.
  • Increase your company's internal communication by establishing clear communication channels for each topic.
  • Send notifications, alerts, and news to all collaborators.
  • Integrate it with your services to create a more intelligent bot.

Ad hoc project

Acquaire a bot with all the Botmaker platform techlology, ready to adapt to your business needs.

WHAT CAN THE BOT DO?

  • For special projects, we offer to work together, providing the advice of our expert team to develop a customized bot
  • We also offer the possibility of turnkey projects tailored to each client, in which we take care of making their ideas come true
  • Our robust platform allows multiple integrations with other tools, systems, and platforms through APIs
  • You can develop code and integrate the bot with your APIs and web services to create advanced behaviors. You can also include code within the platform
  • You don't need infrastructure, our platform is a SaaS (Software as a Service)
Schedule a Demo