Every feature designed to turn conversations into results.
From AI that understands your customers to an app that puts your operation in your pocket.
Responds in a scalable way with AI
We developed our own Artificial Intelligence engine focused on the interpretation of user intents, expressed through the use of natural language, either by means of text or voice. Our technology stands out for its cognitive interpretation, natural language processing, and machine learning. The platform is robust and allows the customization of your bot to become your ally. With Botmaker, multiply 9 times the response speed of customer service agents by incorporating OpenAI technology.
Learn more →Connect multiple agents simultaneously
Provide customer service with our multi-agent live chat module. You can integrate it through APIs with other chat, CRM and social media platforms. Our platform allows you to provide 100% human, 100% automated or hybrid customer service, in the latter case, both the bot and the agent can respond.
Optimize Google and Meta ads with chatbot conversations
Get to know Botmaker’s Conversion Optimizer for both ad platforms. By integrating ad accounts with Botmaker, you can report conversions and events in chats for Click to WhatsApp, Instagram and Messenger ads. This functionality allows you to improve results and reduce investment costs, since configurations can be optimized by customizing the events that are reported as conversions and improving segmentations. In addition, metrics can be clearly displayed on dashboards.
Connect with your customers from different channels on a scheduled basis
With the Notification Engine feature, you can start conversations with millions of customers and prospects on WhatsApp, Messenger, Instagram, and many other channels that support it. This feature will help you communicate, sell, conduct campaigns, and improve customer service.
Access reports in real time
You will find Dashboards related to topics such as: users, sessions, agents and much more. Connect your data with Business Intelligence solutions from the API or with specific downloads. From our platform you will be able to access reports that will help you optimise your communication with customers.
Transform your customer service into customer care
With Botmaker's new functionality you can escalate chat conversations to audio or video calls with a single click. Provide solutions to your customers in real time and in a closer way. The functionality is integrated into the platform's live chat console so agents can generate a call while they are in a conversation. 100% secure: the exchange of audio and video data between the client and server is encrypted, providing a more advanced level of security.
Customize your webchats to the size of your business
Provide quick and accurate answers to your web visitors. Customize your webchats with names, logos, colors, sizes, fonts and visible objects. From our platform you will be able to optimize your time with the webchat designer, which has integrated customization tools.
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Have the Botmaker manager in the palm of your hand
Access conversations with your users in real time and reply anytime, anywhere from your smartphone. Have multiple customer service agents responding instantly from their mobile phones.
