Bots on Workplace

Main features

Connect Workplace

Channel integration through Workplace Custom App.
Automation of groups, rooms, chats.
A bot or agents responding in real time on Workplace.
Possibility to segment conversations by topic.
Filters, tags and more for your conversations.
Analytics for human capital.

Bots

Automation of complete flows, campaigns, customer service, sales and internal help desk.
Optimization of time and resources.
Instant answers 24/7.
Creation of customized bots for every need through intents.
Proprietary artificial intelligence.
Connection to more than 20 text and voice channels.
Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.

Multiple agents

Multiple agents responding simultaneously.
Possibility to segment conversations by topic.
Chat forwarding to the appropriate team.
Filters, tags and much more for your conversations.
Visual alerts for conversation status.
Centralization of agents and channels in a single place.
Possibility of hybrid operation.

Integrations

Connect Workplace to the different systems such as:
Trello.
JIRA.
Asana.
Zoho CRM.
Zoho connect.
Zendesk.
Salesforce.
RDStationPlatform.
Construtor de Vendas.
SuccessFactors.

Human Resources processes

With Botmaker, you will be able to manage and automate issues such as:
Recruitment processes: CVs reception, first contact, first instance questions to candidates.
Information about benefits.
Onboarding.
Consult and booking of vacations.
Calendars, agendas and meeting rooms management.
Support to you collaborators.
Information about your company´s values and culture.

Security

Full traffic monitoring, with service self defense against DDoS attacks on the infrastructure.
Enablement of geolocation control and application-based defense against SQLi and XSS attacks.
Implementation of permission lists and IP blocking.
Compliance of the European data protection law.
Global Google Platform technology and infrastructure with custom security policy settings.

Artificial intelligence

Proprietary Artificial Intelligence Engine with machine learning.
Cognitive language understanding, designed to understand Spanish and its idioms.
Interpretation of user intents through the use of text or voice.
Possibility of bot customization.

Metrics and analytics

Dashboard in real time with reports on the activity of your agents, sessions and conversations.
Report configurator with filters for customization.
Data connection with Business Intelligence solutions from the API or with specific downloads.
Ability to analyze the performance of your teams and communication with your customers.

Download the platform brochure here

Mercado Libre on Workplace with Botmaker

10.5M

users

99%

adoption rate

62.514

queries resolved

Learn about Botmaker as implemented on The Market

The Market is a fictitious organic products store with a bot on Workplace.

Ask questions about:

Leave a CV
Staff members

Test it here

What they say about us

Excellent experience with the platform

The bot is very dynamic and we can fuel it as much as we like. We love that we can segment our agents according to the needs of our users in different service queues.

The most intuitive and simple platform for building bots

Botmaker is a very powerful tool to create chatbots. Since I started working on this project, I have seen many platforms but none like this one. It is very easy to use and also allows the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is very good, and it is useful to extend the chatbot functionalities

Botmaker brings us closer to our customers

The ease of use and programming of the bot is extremely user-friendly. The tech support team, should you need it, is also excellent.

Besides Workplace, Botmaker can connect to other text and voice channels. Thus, you can manage all your messages in a single and centralized way on our omnichannel conversational platform.

Connect bots to Facebook Workplace in your company