Online customer service with Botmaker’s live chat, integrated via API with other chat platforms, CRMs and social networks. Choose the right model for each operation: 100% human, 100% automated or hybrid, with handoff from AI to your team whenever needed.
Every operation has its own pace. Decide who answers on each channel and change it whenever you need.
Real-time conversations from every channel, with the full history and everything your team needs to act.
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Tags and notesRight on the chat screen, from the quick actions menu or by typing “/” in the message field.
In a 30-minute demo, we show you Botmaker’s live chat working with your operation.
Audio and video calls straight from the chat, with transcription and real-time translation to serve customers in any language.
AI measures quality and summarizes each session, and closing with a category triggers the satisfaction survey automatically.
A 1 to 10 score for every session, with the reasoning. It evaluates AI agents, chatbots and people with the same criteria.
Up to four points that sum up the last closed session, at the top of the chat.
Close with the conversation category and send the satisfaction survey automatically.
Illustrative images.
With the Botmaker app for iOS and Android, agents reply from their phone wherever they are, with the same features as the web version, in the style of messaging apps.
Book a demo with the team or create a free account.