BOTS READY
TO GO

Conversational Commerce

AUTOMATE YOUR SALES ON ALL CHANNELS AND TURN VISITORS INTO CUSTOMERS WITH E-COMMERCE BOTS

WHAT CAN THE BOT DO?

  • Talk to prospects who show interest
  • Collect lead data for the sales team
  • Provide information and answer general customer questions
  • Make available a catalog with thousands of products within the same channel or provide a link to the desired e-commerce site
  • Review and confirm the order
  • Take orders in-branch to speed up queuing times
  • Collect through different payment systems (Mercado Pago and Paypal, among others)
  • Geolocate customers to solve queries and confirm the delivery address
  • Assign the nearest branch for pick-up orders
  • Transfer the conversation to a human salesperson
  • Provide post-sales information such as responding about order status, shipping, and delivery
  • Conduct post-sales satisfaction surveys to learn about user experience
  • Connect to chat via WhatsApp, Instagram, Messenger, Webchat, Google Business Messages, Twitter, Apple Messages
  • Integrate with e-commerce systems and CRMs to place orders and check the status for each one

Customer Service

HAVE A CUSTOMER SERVICE BOT AND RESPOND INSTANTLY 24/7 TO QUERIES AND COMPLAINTS. PROVIDE TECHNICAL SUPPORT WITH IA

WHAT CAN THE BOT DO?

  • Identify the customer, ask questions to find out who they are and record the customer support
  • Answer the most frequent questions and resolve most cases without the agents' intervention. This allows you to optimize the time and resources of your teams
  • Conduct customer questionnaires to diagnose a problem and classify the query
  • Transfer conversations to the appropriate area or specialists
  • Manage thousands of conversations with a simple-to-configure automated mapping tool
  • Create tickets in CRMs or tracking systems
  • Integrate to company´s systems to assign tasks, send messages, log cases, produce documents, send emails, generate vouchers, and any other need that requires problem resolution
  • Integrate with ticketing systems and CRMs to place orders and check the status of each one
  • Connect to talk via WhatsApp, Instagram, Messenger, webchat, Google Business Messages, Twitter, Apple messages.

Collaboration

IMPROVE YOUR INTERNAL SUPPORT WITH A HUMAN RESOURCES BOT. ENCOURAGE YOUR TEAMS TO COLLABORATE IN CHAT CHANNELS

WHAT CAN THE BOT DO?

  • Improve your company's collaboration and productivity
  • Automate administrative, HR, and internal support processes
  • Speed up the recruiting process with candidates from CV reception to the first contact
  • Coordinate interviews between the candidate and the interviewer and follow up on the talent recruitment process
  • Guide new employees through company processes and assign a partner for onboarding.
  • Provide information on salaries, vacations, benefits, etc.
  • Provide information on salaries, vacations, benefits, etc. Book meeting rooms or spaces. Cancel reservations
  • Inform about production plans or projects
  • Send notifications, alerts, and news to people in the company, turning the chat into a communication channel
  • Integrate with internal company systems such as SAP, SuccessFactors, Oracle, and agenda, among others
  • Connect to WhatsApp, Google Workspace, Slack, Telegram, Facebook Workplace, and Microsoft Teams

Ad hoc project

ACQUIRE A BOT WITH ALL THE BOTMAKER PLATFORM TECHNOLOGY, READY TO ADAPT TO YOUR BUSINESS NEEDS

WHAT CAN THE BOT DO?

  • For special projects, we offer to work together, providing the advice of our expert team to develop a customized bot
  • We also offer the possibility of turnkey projects tailored to each client, in which we take care of making their ideas come true
  • Our robust platform allows multiple integrations with other tools, systems, and platforms through APIs
  • You can develop code and integrate the bot with your APIs and web services to create advanced behaviors. You can also include code within the platform
  • You don't need infrastructure, our platform is a SaaS (Software as a Service)