Provide information and answer general customer questions
Make available a catalog with thousands of products within the same channel or provide a link to the desired e-commerce site
Review and confirm the order
Take orders in-branch to speed up queuing times
Collect through different payment systems (Mercado Pago and Paypal, among others)
Geolocate customers to solve queries and confirm the delivery address
Assign the nearest branch for pick-up orders
Transfer the conversation to a human salesperson
Provide post-sales information such as responding about order status, shipping, and delivery
Conduct post-sales satisfaction surveys to learn about user experience
Connect to chat via WhatsApp, Instagram, Messenger, Webchat, Google Business Messages, Twitter, Apple Messages
Integrate with e-commerce systems and CRMs to place orders and check the status for each one
Customer Service
Have a customer service bot and respond instantly 24/7 to queries and complaints. Provide technical support with IA.
WHAT CAN THE BOT DO?
Identify the customer, ask questions to find out who they are and record the customer support
Answer the most frequent questions and resolve most cases without the agents' intervention. This allows you to optimize the time and resources of your teams
Conduct customer questionnaires to diagnose a problem and classify the query
Transfer conversations to the appropriate area or specialists
Manage thousands of conversations with a simple-to-configure automated mapping tool
Create tickets in CRMs or tracking systems
Integrate to company´s systems to assign tasks, send messages, log cases, produce documents, send emails, generate vouchers, and any other need that requires problem resolution
Integrate with ticketing systems and CRMs to place orders and check the status of each one
Connect to talk via WhatsApp, Instagram, Messenger, webchat, Google Business Messages, Twitter, Apple messages.
Collaboration
Empower teams to enjoy the work they do every day. Automate frequently asked questions and processes through virtual assistants as a chat. Expand communication and improve teamwork culture.
WHAT CAN YOUR BOTS DO?
Automate frequently asked questions and processes in Human Resources, Payroll, Hiring, Facilities, Legal, and Finance.
Make your company's employees more efficient by avoiding operational and repetitive tasks.
Increase your company's internal communication by establishing clear communication channels for each topic.
Send notifications, alerts, and news to all collaborators.
Integrate it with your services to create a more intelligent bot.
Ad hoc project
Acquaire a bot with all the Botmaker platform techlology, ready to adapt to your business needs.
WHAT CAN THE BOT DO?
For special projects, we offer to work together, providing the advice of our expert team to develop a customized bot
We also offer the possibility of turnkey projects tailored to each client, in which we take care of making their ideas come true
Our robust platform allows multiple integrations with other tools, systems, and platforms through APIs
You can develop code and integrate the bot with your APIs and web services to create advanced behaviors. You can also include code within the platform
You don't need infrastructure, our platform is a SaaS (Software as a Service)
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