Customer service, sales, support or any other team gains speed, scale and accuracy with artificial intelligence. With Botmaker, your company answers with its own knowledge, in your brand’s tone and on the channel you choose, becoming more efficient without losing the human touch.
Thousands of customers. Millions of conversations a day.LLMs (large language models) are the intelligence that understands the customer’s message and writes the reply. On Botmaker you choose from several: OpenAI, Gemini, Claude, Meta Business Agent and Llama. Set a default model and, if you want, a different one for each AI Agent.
Choose based on the goal of the conversation, and test the agent after switching models.
Companies in every industry already use artificial intelligence day to day, and customer service is one of the areas where it is advancing fastest.
of organizations regularly use AI in at least one business function.
McKinsey, The State of AI 2025of common customer service issues will be resolved by AI agents without human intervention by 2029.
Gartner, 2025At Botmaker, that means thousands of customers and millions of conversations a day with AI agents.
With the generative model you choose, the AI learns from what your company shares, replies the way you defined and improves with every new source and conversation.
Share your website, documents and past conversations with the Knowledge Base.
Set tone, reply length, emojis and variables in the prompt.
AI agents and bots reply quickly and accurately, handing off to a person only when needed.
Team interactions refine the suggestions, and flows gain new paths.
Simply and automatically, Botmaker’s Knowledge Base gathers information from different sources, such as web pages, documents and answers already given by human agents. That way, the AI expands its knowledge of your business and replies with more accuracy across more topics.
Create automatic replies from custom prompts and build conversation flows with far less effort.
Test replies before publishing. Once saved, they take into account the context of previous interactions with each customer.
Co-pilot works as a virtual assistant for agents: during every conversation, it suggests replies generated by ChatGPT in real time. Your team answers faster and more accurately, improves service efficiency and quality, and decides whether to use, edit or discard each suggestion.
With each new customer message, Co-pilot proposes a reply generated by ChatGPT based on the conversation’s context.
Interactions between agents and customers are used to refine the suggestions, which keep improving over time.
Shortcuts (or quick replies) send preset messages with a single command, for faster, more agile and more accurate replies.
Describe what the flow needs to do and the AI suggests the structure, content and triggers. Then just fine-tune it in the visual diagram.
In a 30-minute demo, we show you the AI answering with your business’s knowledge base.
You decide where the knowledge comes from, how the AI talks and when a person takes over the conversation. Botmaker makes sure everything runs responsibly, securely and ethically.
The AI replies using the content you shared in the Knowledge Base.
Tone of voice, length, emojis and variables are configured in each prompt.
The conversation goes to your team with full context, so the customer never repeats anything.
ISO 27001, ISO 27701, SOC 2 Type II and AIMS, data encryption, Google Cloud Armor and Tier III infrastructure.
Put AI to work on WhatsApp, Instagram, webchat, email, calls and many other channels. Meet Botmaker’s AI agents and see how they can boost your business.
WhatsApp, Instagram, TikTok, webchat and other messaging channels.
Explore chat agents →Sorting, replies and routing across your company’s inboxes.
Explore email agents →Inbound and outbound calls with AI, IVR and human handoff.
Explore voice agents →Book a demo with the team or create a free account.