Boti, the chatbot Of Buenos Aires City
Boti answers queries on a wide range of city issues via WhatsApp and other communication channels. It is also integrated with citizen service teams, allowing users to speak to a person if they need to.
The growing number of citizen queries is a challenge and this is where bots come in to provide solutions.
The goal was to create an official channel that, through dialogue, will provide a simple, unique and personalised experience for all residents.
• Information and queries
• Urban Mobility
• Healthcare
• Reports
• Assistance and support
Boti is a generalist bot that answers questions about the City's services, procedures, and events. In other words, unlike a bot with a specific purpose, it generates all kinds of responses with a varied range of content, since it operates in an open domain.In addition to letting users interact freely, it processes their messages and delivers answers to their queries through the use of Botmaker's Artificial Intelligence platform systems.
Another major advantage is its transactional feature when interacting with external systems to return a specific response; in this case, on services available in Government areas and in external entities such as, for example, the weather, parking spots, or available bikes, using geolocation.
This is possible thanks to the Botmaker platform's ability to integrate broadly with an easy-to-implement infrastructure. It is also informative, since its content is aligned with the City's current context, constantly adapting to changes and news.
WhatsApp: the most used messaging application in Argentina.
With the purpose of informing and answering the concerns, requests and queries of its citizens.This was possible due to the experience acquired so far in the development and implementation of chatbots and the joint work with Botmaker, the only provider authorized by the messaging company for this solution in Argentina.WhatsApp: la aplicación de mensajería más usada en Argentina.
With the pandemic, Boti incorporated many new functions and became the main source of official information where you can: consult on symptoms and prevention of the disease, manage data on COVID 19 cases, the result of the antigen test or PCR and everything related to the Vaccination Plan. It also carries out campaigns to raise awareness about care, family support and prevention of gender violence, among others.
Facebook, as part of the launch of its global campaign to help in the vaccination against COVID19 around the world, recognised Boti as an international example of a solution on WhatsApp.
To start a conversation, the neighbour only has to dialnumber (+54 9) 11 - 5050 - 0147 on their phone.
The bot introduces itself andis available to answer any questions and queries.