HAVE A BOT AND MULTIPLE CUSTOMER CARE AGENTS
Our bots are efficient conversationalists that can connect to your website and allow you to free yourself from the most time-consuming repetitive tasks.
Main Features CONNECT WEBCHAT Self-service channel integration in just 4 steps. Customizable webchat with your style. A bot or agents responding in real time on your website. Possibility to segment conversations by topic. Chat forwarding to the appropriate team. Filters, tags and much more for your conversations. BOTS Automation of complete flows, campaigns, customer service, sales and internal help desk. Optimization of time and resources. Instant answers 24/7. Creation of customized bots for every need through intents. Proprietary artificial intelligence. Connection to more than 20 text and voice channels. Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation. MULTIPLE AGENTS Multiple agents responding simultaneously. Possibility to segment conversations by topic. Chat forwarding to the appropriate team. Filters, tags and much more for your conversations. Visual alerts for the conversations status. Centralization of agents and channels in a single place. Possibility of hybrid operation. MARKETING ENGINE Sending of push notifications to capture leads and generate campaigns. Creation of innovative and bot-optimized campaigns. Bots customized through intents for each campaign. Automatic registration of new opportunities and leads. Tools for direct communication with the public of interest. Everything centralized on our platform. SECURITY Full traffic monitoring, with service defense against DDoS attacks on the infrastructure. Enablement of geolocation control and application based-defense against SQLi and XSS attacks. Implementation of permission lists and IP blocking. Compliance with the European law of data protection. Global Google Platform technology and infrastructure with custom security policy settings. METRICS AND ANALYTICS Dashboard in real time with reports on the activity of your agents, sessions and conversations. Report configurator with filters for customization. Data connection with Business Intelligence solutions from the API or with specific downloads. Ability to analyze the performance of your teams and the communication with your customers. ARTIFICIAL INTELLIGENCE Proprietary Artificial Intelligence engine with machine learning. Cognitive language understanding, designed to understand Spanish and its idioms. Interpretation of user intents through the use of text or voice. Possibility of bot customization. INTEGRATIONS Through APIs with other Chat, CRM and Social Media platforms. With payment systems, geolocation, delivery and translation. Access through API. Reports with Google Data Studio. Access to BI and Data Warehouse. Plataforms such as Zoho connect, Salesforce and Zendesk. Lopes Webchat with Botmaker 17K queries solved 80% first contact automated 3K users per month Do you want to try the bot?
The Market is a fictitious natural products store with a bot on your Webchat.
You can ask everything about The Market, the products and deliveries. What they say about their experience with us Excellent experience with the platform
The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.
The most intuitive and simple platform for building bots
Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialog flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot´s functionalities.
Botmaker brings us closer to our customers
The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent