Webchatfor business
Turn website visits into conversations that drive results
Answer inquiries in real time, qualify leads, and streamline support with automation and AI Agents, all within the website experience.
Why is webchat important?
More than a support channel, webchat brings brands closer to visitors and helps turn questions into decisions.
Instant responses
Resolve questions as they arise, without making customers wait for an email or a phone call.
More sales and conversions
Help visitors get their questions answered during the purchasing process and guide them through their decision-making journey.
Greater operational efficiency
Combine automation and human support to manage multiple conversations and speed up responses to frequently asked questions.
Cost optimization
Automate frequently asked questions and allow the team to focus on conversations that require specialized assistance.
More insights into leads
Identify questions, interests, and needs from the very first interaction to qualify opportunities.
A more approachable brand
Deliver an accessible, personalized experience that shows customers your business is ready to help.
Key Features
Features designed to personalize the experience, automate conversations, and align customer support with business goals.
Conversations with visitors at the right moment.
Allow customers and prospects to start a conversation directly on the website without interrupting their browsing experience. Provide answers that guide decisions and help remove obstacles throughout the customer journey.
- Direct contact through the website
- Quick answers to questions and requests
- More guidance throughout the purchase journey
Automate responses and move conversations forward
Use automations and AI agents to answer frequently asked questions, guide visitors and speed up tasks. When specialized support is needed, the conversation can be routed to the team.
- Automated responses to frequent inquiries
- AI agents to speed up support
- Routing to the team when needed
An experience aligned with your brand
Adapt the look and experience of the webchat to your business's visual identity. Create an interaction that is consistent with your website and suited to the audience you want to reach.
- Customization of colors and visual elements
- Welcome messages and options tailored to the experience
- Different settings for each audience
Every conversation, organized
Connect visitors with the right team and keep support going with context. That way, every interaction can move forward without the customer having to repeat everything from the start.
- Routing to the team when needed
- Conversation history continuity
- An integrated experience between automation and your team
Connected to your operation
Integrate the webchat into your company's digital environment and connect conversations with the tools that make operations easier. The integration brings support, sales and internal processes closer together.
- Installation on your site with a script
- Connection with compatible platforms and systems
- More continuity between conversations and processes
Conversations that generate insights
Interaction data and the metrics available on the platform help you understand demand, monitor the operation and identify opportunities to improve support.
- Visibility into handled conversations
- Identification of recurring questions and needs
- Information to improve the customer experience
One channel. Multiple opportunities for results.
Webchat can remove barriers to purchase, qualify opportunities, and resolve questions faster.
Everything webchat needs to go beyond providing answers.
Go beyond answers: connect conversations with personalized experiences, automation, and real business opportunities.
Across your website and other environments
Add webchat using a script and connect the experience to other systems and platforms, including CRMs.
Automate without losing context
Answer questions, guide users, and automate tasks. When necessary, route conversations to the team with the full context.
One experience for each audience
Create different webchats for specific websites, brands, or audiences, adapting messages and appearance to each need.
From design to messaging
Customize the position, fonts, colors, buttons, welcome messages, and visible options to match your brand identity.
Resume conversations with context
Allow visitors to review previous interactions and continue conversations without starting from scratch.
Understand and improve every interaction
Analyze data and feedback to identify opportunities and improve support efficiency and quality.
