TikTok

TikTokfor business

Turn TikTok interactions into real business opportunities

Automate interactions, connect ads to direct conversations, and track conversions to understand the impact of every interaction.

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Why TikTok?

TikTok is one of the world's largest social platforms by reach. It drives trends, sparks interest in products, and connects brands with new audiences.

2.2 billion
adults reached by TikTok ads worldwide.
1.5x
more likely to purchase a product they discovered on TikTok than users on other platforms.
61%
intend to purchase from the advertised brand after seeing a TikTok lead generation ad.

From video to conversion. Conversation paves the way.

Connect TikTok with Botmaker to turn the interest generated by videos and ads into conversations your team can manage and measure.

Discover

Leverage the interest sparked by videos to initiate direct conversations with your brand.

Engage

Instantly respond to direct messages and guide each person throughout their journey.

Convert

Bridge the gap between discovering a product, getting questions answered, and moving toward a purchase.

Measure

Identify where conversations originate and connect ad activity to business results.

key features

Everything your business can do on TikTok

Automation
Ads
Hybrid Support
Interactive Experience
Attribution
Integrations
Platform
TikTok

24/7 Automation

Automate direct message responses and keep conversations going around the clock.

  • Instant answers to frequently asked questions
  • Personalized journeys for different needs
  • 24/7 customer support
Flow designer
Direct message Chatbot
ResolvesRoutes to a queueTransfers to an agent
Closure
TikTok

Ads that go straight to chat

Turn the interest generated by an ad into a direct conversation with the brand, with no unnecessary steps.

  • Conversations started from a video ad
  • Answers to questions about products and services
  • Less friction between discovery and intent
Ads to chat
Video ad Direct message
Answers questionsQualifies interest
TikTok

Hybrid support

Combine automation with your human team to deliver fast answers without losing the context of the conversation.

  • Agent intervention through live chat
  • Handoff between automation and the human team
  • Centralized management in Botmaker
Hybrid support
New message AI agent Handoff with contextHuman agent
TikTok

Native menus and buttons

Create visual journeys with interactive options that guide the conversation and speed up responses.

  • Interactive buttons in the TikTok interface
  • Clear options to guide the conversation
  • Interactive experiences tailored to the brand's goals
Menus and buttons
How can I help you?
View productsCheck shippingTalk to an agent
TikTok

Ad attribution

Identify who comes from specific ads and better understand where each conversation originates.

  • Identification of the click that starts the contact
  • Automatic identification of the ad source
  • More visibility into the sales journey
Attribution
Operationvisibility
Conversationmetrics
Resultstracking
TikTok

Integrations

Connect TikTok conversations with your operation to keep sales follow-up and support moving.

  • Management from the Botmaker platform
  • Centralized conversation information
  • Connection with your team's processes
Integrations
CRMERPPaymentsServicesAPIsData
TikTok

A connected operation

Integrate TikTok into a conversational strategy that combines channels, automation, data and a human team.

  • Automation and artificial intelligence
  • Human team through live chat
  • Results tracking
TikTok + Botmaker
TikTok
Connected channelsAutomation and AIHuman agent

A massive audience with the potential to bring brands and consumers closer together.

Botmaker helps businesses automate direct messages, connect ads to conversations, and turn TikTok interest into real business opportunities.

Better results with every conversation.

Connect TikTok with Botmaker and bring automation, AI Agents, integrations and your human team together in a single operation.

Book a DemoCreate free account

Serve customers on Telegram with Botmaker

Have a bot and multiple customer service agents connected on Telegram through Botmaker

Respond instantly and segment conversations
Build valuable conversations and improve your customer service
Improve your reputation among customers and prospects with automation

Create an account
Schedule a Demo
Chat with Telegram users on Botmaker with a bot and multiple customer service agents.

Main Features

  • CONNECT
    TELEGRAM

    • Self-service channel integration in just 5 steps.
    • A bot or agents responding in real time in chat
    • Possibility to segment conversations by topic.
    • Message forwarding to the appropriate team.
    • Filters, tags and much more for your conversations.

  • BOTS

    • Automation of complete flows, campaigns, customer service, sales and internal help desk.
    • Optimization of time and resources.
    • Instant answers 24/7.
    • Creation of customized bots for every need through intents.
    • Proprietary artificial intelligence.
    • Connection to more than 20 text and voice channels.
    • Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.

  • MULTIPLE
    AGENTS

    • Multiple agents responding simultaneously.
    • Possibility to segment conversations by topic.
    • Chat forwarding to the appropriate team.
    • Filters, tags and much more for your conversations.
    • Visual alerts for the conversations status.
    • Centralization of agents and channels in a single place.
    • Possibility of hybrid operation.

  • MARKETING
    ENGINE

    • Sending of push notifications to capture leads and generate campaigns.
    • Creation of innovative and bot-optimized campaigns.
    • Bots customized through intents for each campaign.
    • Automatic registration of new opportunities and leads.
    • Tools for direct communication with the public of interest.
    • Everything centralized on our platform.

  • SECURITY

    • Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
    • Enablement of geolocation control and application based-defense against SQLi and XSS attacks.
    • Implementation of permission lists and IP blocking.
    • Compliance with the European law of data protection.
    • Global Google Platform technology and infrastructure with custom security policy settings.

  • METRICS
    AND ANALYTICS

    • Dashboard in real time with reports on the activity of your agents, sessions and conversations.
    • Report configurator with filters for customization.
    • Data connection with Business Intelligence solutions from the API or with specific downloads.
    • Ability to analyze the performance of your teams and the communication with your customers.

  • ARTIFICIAL
    INTELLIGENCE

    • Proprietary Artificial Intelligence engine with machine learning.
    • Cognitive language understanding, designed to understand Spanish and its idioms.
    • Interpretation of user intents through the use of text or voice.
    • Possibility of bot customization.

  • INTEGRATIONS

    • Through APIs with other Chat, CRM and Social Media platforms.
    • With payment systems, geolocation, delivery and translation.
    • Access through API.
    • Reports with Google Data Studio.
    • Access to BI and Data Warehouse.
    • Plataforms such as Zoho connect, Salesforce and Zendesk.

What they say about their experience
with us

  • Excellent experience with the platform

    The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.

  • The most intuitive and simple platform for building bots

    Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot´s functionalities.

  • Botmaker brings us closer to our customers

    The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent.