Start automating frequently asked questions and processes in Microsoft Teams. Main Features CONNECT Automation of chats with a bot responding to your collaborators. Agents responding in real time on Teams. Possibility to segment conversations by topic. Filters, tags and more for your conversations. BOTS Automation of complete flows, campaigns, customer service, sales and internal help desk. Optimization of time and resources. Instant answers 24/7. Creation of customized bots for every need through intents. Proprietary artificial intelligence. Connection to more than 20 text and voice channels. Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation. MULTIPLE Multiple agents responding simultaneously. Possibility to segment conversations by topic. Chat forwarding to the appropriate team. Filters, tags and much more for your conversations. Visual alerts for the conversations status. Centralization of agents and channels in a single place. Possibility of hybrid operation. HUMAN RESOURCES With Botmaker, you will be able to manage and automate issues such as: Recruitment process: CVs reception, first contact, first instance questions to candidates. Benefits information. Consult and booking of vacations. Calendars, agendas and meeting rooms management. Support to your employees. Information about your company´s values and culture. SECURITY Full traffic monitoring, with service defense against DDoS attacks on the infrastructure. Enablement of geolocation control and application based-defense against SQLi and XSS attacks. Implementation of permission lists and IP blocking. Compliance with the European law of data protection. Global Google Platform technology and infrastructure with custom security policy settings. METRICS Dashboard in real time with reports on the activity of your agents, sessions and conversations. Report configurator with filters for customization. Data connection with Business Intelligence solutions from the API or with specific downloads. Ability to analyze the performance of your teams and the communication with your customers. ARTIFICIAL Proprietary Artificial Intelligence engine with machine learning. Cognitive language understanding, designed to understand Spanish and its idioms. Interpretation of user intents through the use of text or voice. Possibility of bot customization. INTEGRATIONS Connect Microsoft Teams to different systems such as: Trello. JIRA. Asana Zoho CRM. Zoho connect. Zendesk. Salesforce. RDStationPlatform. Construtor de Vendas. SuccessFactors. Do you want to try the bot? The Market is a fictitious natural products store with a bot on Microsoft Teams. You can ask everything about The Market, the products and deliveries.
What they say about their experience Excellent experience with the platform The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.
The most intuitive and simple platform for building bots Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot´s functionalities.
Botmaker brings us closer to our customers The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent.
