Microsoft Teamsfor business
Automate internal processes in Microsoft Teams
Integrate Botmaker with Microsoft Teams to automate employee inquiries, streamline onboarding and HR processes, and manage requests without leaving the workplace. That way, your teams can spend more time on the tasks that really need their attention.
Optimize internal processes with Microsoft Teams.
Automate recurring questions and processes in Microsoft Teams.
Onboarding and Human Resources
From receiving résumés and first contact with candidates to onboarding, benefits, vacations, internal policies and company culture.
Employee support
Answer employees' frequently asked questions and route each request to the right area or person.
Schedules and room bookings
Simplify the management of calendars, schedules and meeting rooms, along with other administrative tasks that repeat day to day.
Every request finds
the right path.
From an HR inquiry to a support request, Botmaker helps resolve frequent tasks and route each conversation to the corresponding process.
Receive
Receive inquiries and requests directly in Microsoft Teams.
Understand
Identify the topic of the inquiry to guide the answer or the next step.
Resolve
Answer frequently asked questions and handle tasks like vacation inquiries or room bookings.
Connect
Connect each request with the responsible area and the systems involved in the process.
Everything your company can do with Microsoft Teams
Simple integration, right in your workspace
Connect Teams with Botmaker to automate internal conversations and respond in real time, without taking employees out of the tool they already use.
- Self-service integration in 5 steps
- Conversation automation within Microsoft Teams
- Agents available to respond in real time
- Conversation segmentation by topic
Automate workflows and tasks end to end
Reduce manual work with workflows that answer questions, manage requests, and keep internal processes moving.
- Automation of complete workflows, campaigns, and recurring tasks
- Internal support, help desk, and automation of customer service and sales processes
- Automated responses available 24/7
- Fewer repetitive tasks and better use of time
- The platform can extend operations across 20+ text and voice channels
Agents that understand, respond, and guide
Configure agents for different needs, capable of interpreting text or voice inquiries and providing contextualized responses.
- Language and intent understanding
- AI and machine learning capabilities to interpret inquiries
- Interpretation of text or voice inquiries
- Customization based on specific needs and processes
- Consistent, contextualized responses
- Automation of frequently asked questions and internal tasks
Every request, handled by the right team
Organize operations when a request requires follow-up or human intervention, with a centralized view of conversations.
- Multiple agents handling conversations simultaneously
- Topic-based segmentation and routing to the appropriate team
- Filters, tags, and visual alerts on conversation status
- Agents and channels centralized in one place
- The ability to combine automation with human support
- Real-time dashboard for tracking agents, sessions, and conversations
- Configurable reports and team performance analysis
Connect Teams with your business tools
Connect conversations with the systems teams already use to keep requests, tasks, and data moving.
- Trello, Jira, and Asana
- Zoho CRM and Zoho Connect
- Zendesk and Salesforce
- RD Station, SuccessFactors, and Construtor de Vendas
- Connect to enterprise systems through APIs
- Integrations with CRMs and payment, geolocation, delivery, and translation solutions, depending on the use case
- Operational security: traffic monitoring, protection against DDoS attacks, management of allowed or blocked IP addresses, and protection against vulnerabilities such as SQLi and XSS
Support the employee experience
Make information easier to access and automate HR processes, from the first contact to everyday inquiries.
- Recruitment: CV collection, initial contact, and preliminary questions for candidates
- Onboarding and guidance through the first steps
- Information about benefits, internal policies, and company culture
- Vacation inquiries and booking
- Calendar, schedule, and meeting room management
- Employee support and resolution of frequently asked questions
Less manual work. More time for what matters.
By integrating AI agents into Microsoft Teams, Botmaker automates frequent inquiries and internal processes so teams can focus on the decisions and tasks that need their attention.
