Mercado Libreto business
Automate and sell more on Mercado Libre
Answer customers’ questions before they buy, drive sales, and provide fast post-sales support. With AI Agents and 24/7 automation, Botmaker connects the entire customer journey on a single platform as a Mercado Libre partner.
Why Mercado Libre?
Latin America’s largest e-commerce ecosystem and one of the most widely used e-commerce platforms in the world.
From pre-sales to post-sales: better results on Mercado Libre.
Automated questions and answers
AI Agents instantly answer questions on product listings any day, at any time, while the customer service team can also respond in real time.
A better post-sales experience
AI Agents respond in real time in the post-sales chat and route conversations to the appropriate team only when necessary. This allows human agents to focus on more strategic tasks.
Mercado Libre partner
Botmaker is a Mercado Libre partner, offering self-service channel integration in just 3 steps.
From questions to after-sales.
All in one place.
Botmaker centralizes Mercado Livre's pre-sales and after-sales interactions on a single platform, with AI Agents, multiple human agents, and the option of hybrid operations.
Connect
Integrate the channel through a self-service process in just 3 steps.
Respond
Each question on product listings is answered individually, with questions organized by customer.
Organize
Use filters, tags, topic-based segmentation, and visual alerts to track conversation status.
Support
During after-sales, AI Agents or human agents respond in real time and route each conversation to the appropriate team.
Everything your business can do on Mercado Libre
Connect Mercado Libre in 3 steps
Self-service channel integration, with questions, answers, and post-sales conversations managed through Botmaker.
- Automation of the questions and answers section
- AI Agents or human support in real time in the post-sales chat
- Topic-based segmentation, filters, and tags
Every question, answered
Answer each question individually, with questions organized by customer.
- Filters, tags, and topic-based segmentation
- Visual alerts on conversation status
- Chat transfers and hybrid operations
AI Agents for every need
Automate complete workflows, campaigns, customer service, sales, and internal help desk operations while optimizing time and resources.
- Instant responses, 24/7
- AI Agents customized by intent
- Connection to more than 20 text and voice channels
Multiple agents working simultaneously
Agents and channels centralized in one place, with support for hybrid operations.
- Topic-based segmentation and routing to the appropriate team
- Filters and tags for conversations
- Visual alerts on conversation status
Proprietary artificial intelligence
An AI engine powered by machine learning and cognitive language understanding, designed for English and its regional expressions.
- Intent recognition through text or voice
- Customizable AI Agents
- Proprietary machine learning
Integrated with other platforms
API integrations with other chat platforms, CRMs, and social networks, with access to BI tools and data warehouses.
- Payment systems, geolocation, delivery, and translation
- Reports with Google Data Studio
- Zoho Connect, Salesforce, and Zendesk
Enterprise-grade protection
Technology and global infrastructure powered by Google, with customizable security policies.
- Traffic monitoring and protection against DDoS attacks
- Geolocation controls and protection against SQLi and XSS attacks
- IP allowlists and blocklists
- Compliance with European data protection legislation
Metrics for your entire operation
A real-time dashboard with reports on agent activity, sessions, and conversations.
- Report builder with filters
- Integration with BI solutions via API or on-demand downloads
- Team performance analysis
