We develop Artificial Intelligence to offer customized conversational solutions and were pioneers in offering ChatGPT technology combined with our products so that the customer service via chatbots is increasingly assertive, satisfying and humanized. We operate with total control of the information sent to users and we have strict processes to protect data and comply with legal regulations.
With over 6 years in the market, Botmaker is present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries and has an established partnership with big techs like Apple, Google and Meta.
ISO 27001 is an international standard that defines how to organize information security in any kind of organization. Its purpose is to establish, implement, operate, monitor, review, maintain and improve information security.
Obtaining this certificate strengthens and reaffirms the work we have been doing at Botmaker to protect your data and that of your customers, suppliers and partners under the highest security standards.
Security Compliance with the European Data Protection Act and the Brazilian General Data Protection Act. Full traffic Monitoring with service defense against DDoS attacks on the infrastructure. Geolocation Control and application-based defense against SQLi and XSS attacks.
Platform and channels
OUR PLATFORM IS COMPOSED OF:
Automated and intelligent response module with ou-of-the-box settings. Respond to millions of simultaneous messages and boost your business.
LIVE CHAT PLATFORM
Botmaker´s robust multiagent chat module and API integrates with other Chat, CRM and Social Media Platforms.
Propietary AI engine with machine learning focused on cognitive language understanding and translation into user intent ad business processes.
CONNECT TO MULTIPLE CHANNELS
Connects with text and voice channels such as: Whatsapp Business Platform, Facebook Messenger, Facebook Workplace, websites, Mobile Apps, Twitter, Google Assistant, among others.
METRICS AND ANALYTICS
Real time Dashboard with ready to view reports with a sophisticated report configurator.
Mass communication system, sneding push and individual messages to your customers. Create innovative campaigns and actions.
HAVE THE BOTMAKER MANAGER IN THE PALM OF YOUR HAND
Access conversations with your users in real time and reply anytime, anywhere from your smartphone. Have multiple customer service agents responding instantly from their mobile phones.
WITH BOTMAKER YOU CAN
Talk to your customers through all the main communication channels.
Optimize your conversations, automate sales and improve results.
Automate customer service and connect agents in a scalable way.
Send push notifications, capture leads and generate innovative campaigns.
Build and improve the relationship with your customers.
Provide internal support and attention, facilitating communication with your employees.