Reply on Twitter with Botmaker

Chat and respond to Twitter comments on Botmaker with a bot and multiple customer service agents

Respond instantly and segment conversations
Build valuable conversations and improve your customer service
Improve your reputation among customers and prospects with automation

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Chat with Twitter users on Botmaker with a bot and multiple customer service agents

Main Features

CONNECT
TWITTER
- Self-service channel integration in just 4 steps.
- Automation of replies to your Tweets.
- A bot or agents answering in real-time on the Twitter chat.
- Possibility to segment conversations by topic.
- Message forwarding to the appropriate team.
- Filters, tags and much more for your conversations.
BOTS
- Automation of complete flows, campaigns, customer service, sales and internal help desk.
- Optimization of time and resources.
- Instant answers 24/7.
- Creation of customized bots for every need through intents.
- Proprietary artificial intelligence.
- Connection to more than 20 text and voice channels.
- Integration with other platforms, CRMs, payment systems, geolocation, delivery and translation.
MULTIPLE
AGENTS
- Multiple agents responding simultaneously.
- Possibility to segment conversations by topic.
- Chat forwarding to the appropriate team.
- Filters, tags and much more for your conversations.
- Visual alerts for the conversations status.
- Centralization of agents and channels in a single place.
- Possibility of hybrid operation.
MARKETING
ENGINE
- Sending of push notifications to capture leads and generate campaigns.
- Creation of innovative and bot-optimized campaigns.
- Bots customized through intents for each campaign.
- Automatic registration of new opportunities and leads.
- Tools for direct communication with the public of interest.
- Everything centralized on our platform.
SECURITY
- Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
- Enablement of geolocation control and application based-defense against SQLi and XSS attacks.
- Implementation of permission lists and IP blocking.
- Compliance with the European law of data protection.
- Global Google Platform technology and infrastructure with custom security policy settings.
METRICS
AND ANALYTICS
- Dashboard in real time with reports on the activity of your agents, sessions and conversations.
- Report configurator with filters for customization.
- Data connection with Business Intelligence solutions from the API or with specific downloads.
- Ability to analyze the performance of your teams and the communication with your customers.
ARTIFICIAL
INTELLIGENCE
- Proprietary Artificial Intelligence engine with machine learning.
- Cognitive language understanding, designed to understand Spanish and its idioms.
- Interpretation of user intents through the use of text or voice.
- Possibility of bot customization.
INTEGRATIONS
- Through APIs with other Chat, CRM and Social Media platforms.
- With payment systems, geolocation, delivery and translation.
- Access through API.
- Reports with Google Data Studio.
- Access to BI and Data Warehouse.
- Plataforms such as Zoho connect, Salesforce and Zendesk.

Do you want to try the bot?

The Market is a fictitious natural products store with a bot on Twitter.
You can ask everything about The Market, the products and deliveries

What they say about their experience
with us

Excellent experience with the platform
The bot is very dynamic and we can feed it as much as we want. We love that we can segment our agents according to user needs in different queues.
The most intuitive and simple platform for building bots
Botmaker is a very powerful tool for creating chatbots. Since I started working in this area, I have seen many platforms, but none like this one. It is very easy to use, and also enables the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is really good and extends the chatbot´s functionalities.
Botmaker brings us closer to our customers
The ease of use and robot programming is extremely user-friendly. Technical support in case of any questions or concerns is also excellent.